Mental Health Helplines
CAMHS
Community Mental Health Te Nīkau, Grey Hospital & Health Centre. Phone: 0800 757 678
CRISIS team
Helpline services are available right now in New Zealand that offer support, information and help for you and your parents, family, whānau and friends.
All the services listed here are available 24 hours a day, seven days a week unless otherwise specified.
National helplines
Need to talk? Free call or text 1737 any time for support from a trained counsellor.
Lifeline – 0800 543 354 (0800 LIFELINE) or free text 4357 (HELP).
Youthline – 0800 376 633, free text 234 or email talk@youthline.co.nz or online chat.
Suicide Crisis Helpline – 0508 828 865 (0508 TAUTOKO).
Depression Specific Helplines
Depression Helpline – 0800 111 757 or free text 4202 (to talk to a trained counsellor about how you are feeling or to ask any questions).
Sexuality or gender identity helpline
OutLine Aotearoa – 0800 688 5463 (0800 OUTLINE) provides confidential telephone support and online chat support between 6pm-9pm every day.
Helplines for Children and Young People
Youthline – 0800 376 633, free text 234 or email talk@youthline.co.nz or online chat.
thelowdown.co.nz – or email team@thelowdown.co.nz or free text 5626.
What's Up – 0800 942 8787 (for 5–18 year olds). Phone counselling is available every day of the week, 365 days of the year, 11am–11pm. Online chat is available from 11am–10:30pm 7 days a week, including all public holidays.
Help for Parents, Family and Friends
EDANZ – improving outcomes for people with eating disorders and their families. Freephone 0800 2 EDANZ or 0800 233 269, or in Auckland 09 522 2679. Or email info@ed.org.nz.
Parent Help – 0800 568 856 for parents/whānau seeking support, advice and practical strategies on all parenting concerns. Anonymous, non-judgemental and confidential.
Family Services 211 Helpline – 0800 211 211 for help finding (and direct transfer to) community based health and social support services in your area.
Yellow Brick Road – Supporting families towards mental wellbeing.
Find a Helpline – Search for international helplines.
Other Specialist Helplines
Alcohol and Drug Helpline – 0800 787 797 or online chat.
Seniorline – 0800 725 463 A free information service for older people.
0508MUSICHELPS – The Wellbeing Service is a 24/7 online, on the phone and in-person counselling service fully funded by the NZ Music Foundation and provided free of charge to those in the Kiwi music community who can't access the help they need due to hardship and other circumstances. Call 0508 MUSICHELP.
Shine – 0508 744 633 confidential domestic abuse helpline.
Quitline – 0800 778 778 smoking cessation help.
Vagus Line – 0800 56 76 666 (Mon, Wed, Fri 12 noon – 2pm). Promote family harmony among Chinese, enhance parenting skills, decrease conflict among family members (couple, parent-child, in-laws) and stop family violence.
Women's Refuge Crisisline – 0800 733 843 (0800 REFUGE) (for women living with violence, or in fear, in their relationship or family).
Shakti Crisis Line – 0800 742 584 (for migrant or refugee women living with family violence).
Safe to Talk – 0800 044 334 or free text 4334 for help to do with sexual harm. Available 24/7 and staffed by trained counsellors.
Warmlines for people experiencing mental illness or those supporting them.
Free peer support services for people experiencing mental illness or those supporting them:
Canterbury and West Coast – 03 379 8415 / 0800 899 276 (1pm to midnight, seven nights).
Other Local Mental Health Services
Helplines and local mental health services: Helplines and local mental health services - Mental Health Foundation
DHB Mental Health Services: Mental Health - West Coast DHB
Māori Health – Health Services: We provide many Māori Health services and facilities such as Tamariki Ora B4 School Checks, mental health care, Whānau House accommodation and more. Māori Health Services
Mental Health Inpatient Unit (Manaakitanga): Some mental health patients experiencing a crisis will have to stay at the hospital while they recover. These people stay in the Manaakitanga unit. The Manaakitanga unit is alongside Community Mental Health. Visitors can ask for directions at main reception or Community Mental Health reception. Mental health inpatient unit (Manaakitanga)
Supporting Parents Healthy Children: Supporting Parents Healthy Children (SPHC) is a Ministry of Health guideline for all Mental Health and Addiction services within New Zealand. The purpose of SPHC is to support parents, children and families/whānau where a parent experiences mental health or addiction challenges. Supporting Parents Healthy Children
CRISIS INTERVENTION
Community Mental Health Crisis Team: Community Mental Health office, Te Nīkau, Grey Hospital & Health Centre. Phone: 0800 757 678